Contact Us
Leather Factory USA
For the fastest support, please read the notes below before contacting us.
📞 CONTACT DETAILS
Email: support@leatherfactoryusa.com
Phone / WhatsApp: +1 (332) 378-2638
Business Hours: Monday–Friday | 10:00 AM – 6:00 PM (EST)
🧥 ORDERS & SIZING (IMPORTANT)
Most jackets are made-to-order.
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Size and details are confirmed by email before production
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Once size is approved, the order becomes final
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We do not accept returns for change of mind or size preference
For order-related inquiries, please include your order number.
🚚 SHIPPING & DELIVERY
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Tracking details are emailed after dispatch
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Delivery times are estimated, not guaranteed
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A shipment marked “Delivered” by the courier is considered successfully delivered
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Customs duties & taxes (if any) are the buyer’s responsibility
🔁 RETURNS & REFUNDS
Returns are accepted only if there is a manufacturing defect or an error on our side.
Unapproved returns will not be accepted.
Please review our Return & Refund Policy before contacting us.
📍 ADDRESSES
Registered Office (Appointment Only):
ABDUL PRIVATE LIMITED, 168 Dunstall Hill, Wolverhampton WV6 0SR, UK
Return Address (If Approved Only):
200 E Randolph St, Chicago, IL 60601, USA
📝 CONTACT FORM
Please fill out the form below and our team will respond within 24–48 business hours.
