Contact Us

Leather Factory USA

For the fastest support, please read the notes below before contacting us.

📞 CONTACT DETAILS

Email: support@leatherfactoryusa.com
Phone / WhatsApp: +1 (332) 378-2638 · Chat on WhatsApp
Business Hours: Monday–Friday | 10:00 AM – 6:00 PM (EST)

🧥 ORDERS & SIZING (IMPORTANT)

Most jackets are made-to-order.

Size and details are confirmed by email before production
Once size is approved, the order becomes final
We do not accept returns for change of mind or size preference

For order-related inquiries, please include your order number.

🚚 SHIPPING & DELIVERY

Free shipping on every US order
Tracking details are emailed after dispatch
Delivery times are estimated, not guaranteed
A shipment marked “Delivered” by the courier is considered successfully delivered

See our Shipping Policy for delivery times.

🔁 RETURNS & REFUNDS

Returns are accepted only if there is a manufacturing defect or an error on our side.
Please contact us before sending anything back — we will confirm the next steps and the return address. Unapproved returns will not be accepted.

Please review our Return & Refund Policy before contacting us.

📝 CONTACT FORM

Please fill out the form below and our team will respond within 24–48 business hours.