RETURN & REFUND POLICY
RETURN & REFUND POLICY
(Made-to-Order Leather Jackets)
At Leather Factory USA, every leather jacket is crafted exclusively after order verification and size confirmation. Before production begins, our team contacts each customer by email to reconfirm sizing, specifications, and order details. Once approved, production starts specifically for that customer.
Because each jacket is made to order, our return policy differs from that of mass-produced apparel.
CHANGE OF MIND & SIZE-RELATED RETURNS
We do not accept returns, exchanges, or refunds for:
• Change of mind after delivery
• Ordering multiple sizes and returning unwanted sizes
• Gifts that are no longer wanted or needed
• Ordering the wrong size after size confirmation has been approved
• Personal preference regarding fit, style, color, or appearance
Once sizing and order specifications have been confirmed by the customer, the order becomes final and production begins.
RETURNS ACCEPTED ONLY IF THE ERROR IS OURS
We will accept a return, replacement, repair, or refund only if:
• The item has a manufacturing defect
• We produced a size different from the confirmed size
• The wrong item was shipped
• The item was significantly damaged before dispatch
All issues must be reported within 48 hours of delivery.
To report an issue, please email:
Include clear photographs and/or video evidence of the problem.
After review, we may:
• Repair the item
• Replace the item
• Issue a refund where appropriate
CONDITIONS FOR APPROVED RETURNS
If a return is approved due to our error:
• The item must be unused, unworn, and unaltered
• Original tags and packaging must be included
• Items that show signs of wear, damage, or alteration are not eligible
CUSTOM & MADE-TO-ORDER PRODUCTS
All leather jackets sold by Leather Factory USA are considered made-to-order once sizing and specifications are confirmed.
Therefore:
• Production-confirmed orders are non-returnable and non-refundable unless the error is ours
• Sale items and discounted products are non-refundable
• Gift cards are non-refundable
INTERNATIONAL ORDERS
For international orders:
• Returns are not accepted for sizing issues or change-of-mind purchases
• Shipping fees, customs duties, taxes, and re-import charges are non-refundable
EUROPEAN UNION ORDERS
Customers located in the European Union may have statutory consumer rights under applicable law.
However, once production begins on a made-to-order or customized item, cancellation and return rights may no longer apply where permitted by law for custom-made goods.
REFUND PROCESSING
If a refund is approved:
• Refunds will be issued to the original payment method
• Processing time is typically 7–10 business days
• Additional processing time may be required by your bank or payment provider
CONTACT US
If you have any questions about sizing before placing an order, please contact us. Our team is happy to help you select the correct size before production begins.
Email: support@leatherfactoryusa.
