RETURN & REFUND POLICY

(Leather Jackets – Made to Order)

At Leather Factory USA, every leather jacket is produced only after personal order verification.
Before production begins, our team contacts each customer directly via email to reconfirm sizing, specifications, and order details. Once approved, the jacket is crafted exclusively for that customer.

Because of this process, our return policy is different from mass-produced apparel.

❌ Change of Mind & Size-Based Returns

We do not accept returns or refunds for the following reasons:

Change of mind after delivery
Ordering multiple sizes and returning the one not preferred
Gift not liked or no longer needed
Ordering the wrong size after size confirmation was approved by the customer
Preference-based reasons (fit “feels different”, style choice, color preference, etc.)

Once sizing and specifications are confirmed by email, the order is considered final and production begins accordingly.

✅ Returns Accepted (Only If Fault Is Ours)

We will accept a return or replacement only in the following cases:

Manufacturing defect
Incorrect size produced by us (different from the confirmed size)
Wrong item shipped
Serious damage caused during production or before dispatch

📌 Important:
The issue must be reported within 48 hours of delivery, with clear photos and/or video proof sent to:
📧 support@leatherfactoryusa.com

Once verified, we will:

Repair the issue, or
Replace the item, or
Offer a refund (case-dependent)

📦 Condition for Approved Returns

If a return is approved due to our fault:

Item must be unused, unworn, and unaltered
Original tags and packaging must be intact
Any worn, damaged, or altered item will not be eligible

🚫 Custom & Made-to-Order Items

All leather jackets sold by Leather Factory USA are considered made-to-order once sizing and specifications are confirmed.

For this reason:

Custom or production-confirmed orders are non-returnable
Sale items, discounted orders, and gift cards are non-refundable

🌍 International Orders

For international shipments:

We do not accept returns for change-of-mind or sizing issues
Customs duties, international shipping costs, and re-import fees are non-refundable

🇪🇺 European Union – Cooling-Off Period

If your order is shipped into the European Union, you may request cancellation within 3 days of delivery, only if production has NOT started.

Once size and design confirmation is approved and production begins, the order is no longer eligible under EU cooling-off rules, as it becomes a custom-made product.

💳 Refund Processing (If Approved)

If a refund is approved:

Refunds are issued to the original payment method
Processing time: 7–10 business days
Bank processing times may vary

📩 Contact Us

If you have questions about sizing before placing an order, we strongly encourage you to contact us first.
Our team is always happy to help you choose the correct size before production begins.

📧 support@leatherfactoryusa.com